Roof Leak

Notes

2026-10-06 - Owner requested an update on the escalation to the Managing Director / Co-owner for an update on the unaddressed 2 other issues. Since the Property Manager is only providing updates on the roof leak issue on the existing case, Owner raised additional property damage maintenance requests to address the issues not yet acknowledged by Keystone Grey: 01528407 – Mold Concern and Main Bedroom Ceiling Water Damage and Task 01528404 – Water Damage to End Wall

2026-10-05 Owner escalated the issue to Managing Director / Co-owner. Clarified that there are 3 issues unrepaired: 1) Roof leak since June 28. 2) Black stain mark (mold?) and water damage to main bedroom ceiling since Aug 21. 3) Water damage to end wall. Managing Director / Co-owner acknowledged escalation. Property Manager failed to provide update on 2 of the 3 issues contained in the escalation, advising only that the quotes for roof leak repair are expected by the end of the week, and will then be sent to the Board for review.

2026-10-01 - Owner requested update again.

2026-09-21 Owner requested update. Black stain mark (concern of mold) and water damage to end wall remain unrepaired.

2026-08-21 - Keystone Grey advise Property Manager said the roofing companies are still catching up with their workload. Keystone Grey say they reached out to three additional roofing companies for quotes and and update us again once more info is available.

**2026-08-17 - Owner **requested update again. Black stain mark now visible on ceiling. Concern of mold. Photos provided.

2026-08-07 - Owner requested update.

2026-07-27 - Keystone Grey advise they will follow up with the Property Manager and update us again once they receive a response from PM.

2026-07-25 - Owner requested update since the roof leak remains unrepaired.

2026-07-18 - Owner submit update on the emergency property damage ticket via the Resident Portal to get a Task ID reference, since phone calls asking for updates failed to yield results.

2026-07-04 – Roofing consultant attended site to inspect the loft and roof exterior. Advised owners that a report would be provided “in a few days”.

2026-07-04 – Restoration service arranged unit access in advance of today, and attended site to remove the fan and dehumidifier.

2026-07-03 – Restoration service phoned owners asking for immediate unit access. Without previous notice, owners unable to give access due to work commitments.

2026-07-02 - Owner requested update from restoration service, since the promised followup on June 30 or 31 did not happen. Restoration service advised someone would call owner back today. By end of day July 2, the promised same-day callback from 24/7 Restoration did not happen.

2026-06-28 Owner raised an emergency property damage maintenance request via phone due to water leaking in via the main bedroom ceiling. Unit visited by restoration service who set up a fan and dehumidifier and advised someone would follow up on Tue June 30 2026 or Wed June 31 2026.